DEFINITIONS
In these Terms, the following definitions apply:
Business Day: a day (other than a Saturday, Sunday or public holiday in England) when banks in London are open for business; Contract: as defined in Clause 1.2, Change of Control: the sale of all or substantially all of the assets of a Party; any merger, consolidation, amalgamation, acquisition or any other combination of a Party with, by or into another company; or any change in the ownership of more than fifty percent (50%) of the capital stock or other ownership interests of a Party; in each case in one or more related transactions; Customer: the person, firm, or company, or other type of optical retainer that purchases Products from the Supplier under these Terms; Data Protection Law: all applicable data protection and privacy legislation, including, where applicable, (i) the EU General Data Protection Regulation 2016/679 ( the GDPR ); (ii) the GDPR as it forms part of the law of England and Wales by virtue of section 3 of the European Union (Withdrawal) Act 2018, and (iii) the Data Protection Act 2018; Delivery: as defined in Clause 3.1; Due Date: as defined in Clause 7.2; Group: the Supplier, its subsidiaries or holding companies from time to time and any subsidiary of any such holding company from time to time; IPR: patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world; Order: as defined in Clause 1.1; Parties: the Customer and the Supplier and each of them a Party; Price: as defined in Clause 7.1; Products: any products and/or services supplied or made available by the Supplier to the Customer as described in more detail in a Contract; and Terms: the terms and conditions set out in this document.
INTERPRETATION
Words defined in Data Protection Law shall have the same meaning when used in these Terms.
References to a law of the European Union include a reference to that law as incorporated into the laws of the United Kingdom at any time after the United Kingdom ceases to be a Member State of the European Union.
A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
Any reference to writing or written excludes email unless otherwise expressly stated.
1. ORDER PROCESS AND CONTRACT FORMATION
1.1 Orders: An order placed in writing using the Supplier’s approved sales channels will constitute an offer by the Customer to buy the Products in accordance with these Terms (Order). The Supplier may accept or decline an Order in whole or in part at its absolute discretion, and/or may confirm that the Order can only be fulfilled as an MTO Order, in which case a different price list an extended lead time will apply. The Customer will be deemed to have accepted the different price list and extended lead time if it proceeds with the Order following any such confirmation by the Supplier. Supplier reserves the right to carry out credit checks.
1.2 Acceptance of an Order: No part of an Order shall be deemed to be accepted by the Supplier, and the Supplier shall have no obligation to supply any Products, unless and until the Supplier issues a formal written acceptance to the Customer for such Order together with an Order number (including by email or other electronic communication), or otherwise begins to fulfil the Order, at which point it will become a Contract. The Parties shall use the Order number in all correspondence relating to the Contract.
1.3 Changing a Contract: The Customer shall not be entitled to amend or cancel a Contract unless expressly agreed by the Supplier in writing.
1.4 Terms: These Terms apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. Any other correspondence or documents that the Parties use for the ordering of Products or administration will be for administrative convenience only and any terms and conditions included on such forms will not apply.
1.5 Changes to Terms: These Terms may be amended or updated by the Supplier from time to time, and the Customer will be subject to the current version of the Terms at the time the Contract is made.
2. CUSTOMER’S OBLIGATIONS
2.1 The Customer will:
a) not sell any Products to any customer whose place of residence is located outside the United The Products are intended for merchandise only in the UK. The Supplier may request evidence and/or conduct a periodic audit of the Customer to ensure compliance with this obligation;
b) not sell or require or obtain payment from any third party for Products provided by the Supplier for use only as trial or sample,unless otherwise agreed in writing by the Supplier (including by email) and only as permitted by applicable laws, regulations and requirements. In relation to such trial or sample Products, the Supplier: (i) reserves the right to charge the Customer for their supply (including freight); (ii) the Customer acknowledges that they are supplied at Supplier’s sole discretion; and (iii) the Customer acknowledges that such trial or sample Products are the property of the Supplier and must be returned or destroyed at the Supplier’s request (and Customer’s cost).
c) notify the Supplierby email to customersupport@sightglassvision.com immediately of any serious incident or incident (or suspected serious incident or incident) relating to the Products together with details of the incident, the name(s) of any affected end user(s), and the country into which Products were sold. In these Terms, serious incident and incident will have the meanings given to them in the Medical Device Regulation (2017/745). The Customer agrees to co-operate with the Supplier at all times with monitoring the safety, performance and recall of the Products. The Customer will maintain a list which contains details of the Products sold by the Customer, the name and address of the end users (if applicable) and the country into which the Products have been sold, which will be made available to the Supplier promptly on request;
d) comply with all applicable laws, regulations, and professional codes, in particular relating to the purchase or sale of spectacle lenses. This includes (butis not limited to) the Opticians Act 1989, the Health and Social Care Professionals Act 2005 (as amended), the Medical Device Directive 93/42/EEC and the Medical Devices Regulation 2017/745 (including Article 14, where applicable). The Supplier may take any reasonable steps it deems necessary to verify the Customer’s compliance with its obligations under this Clause;
e) hold and maintain the necessary registration and licenses required to dispense and sell Class I medical devices/prescription spectacle lenses, and the Products will only be dispensed by, or under the supervision of, a General Optical Council registered dispensing optician or optometrist;
f) notify the Supplier in writing in advance of any intended Change of Control of the Customer; and
g) where applicable, supply frames to the Supplier’s designated finishing services provider at Customer’s sole cost and expense.
3. DELIVERY
3.1 Delivery address: All Products will be supplied to the Customer to the address specified in the Contract (Delivery).
3.2 Time Frame: The Supplier will use reasonable endeavours to despatch the Products within the lead time confirmed by the Supplier in the Contract or otherwise notified to the Customer (the Lead Time). The Parties agree that the Lead Time is an estimate and time will not be of the essence. A fixed delivery date shall not be a condition of supply of the Products.
3.3 Instalments: The Supplier may deliver the Products by instalments, which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other Contract or instalment.
3.4 Acceptance: Each shipment of Products will be deemed to have been accepted by the Customer unless the Customer reports any damage or shortfall (other than hidden defects) in the Products within two (2) Business Days of receipt. Unless so notified, the quantity of any consignment upon despatch, as recorded by the Supplier, will be conclusive evidence of the quantity received by the Customer.
3.5 Delay: Except as set out in Clause 3.7 and Clause 15, if the Supplier has not despatched the Products (or any of them) within the Lead Time then:
a) the Customer may notify the Supplier in writing of the delay and require Delivery within ten (10) Business Days of such notice; and
b) if Delivery of those Products does not take place within that extendedperiod then the Contract (or the relevant part of it) will be deemed cancelled.
3.6 The Parties agree and acknowledge that Clause 3.5 sets out the Customer’s only remedy for any delay or failure by the Supplier to deliver Products (in whole or in part) and any such delay or failure will not be a breach of these Terms. The Supplier will not be liable for any loss or damage arising from or relating to the Supplier’s delay or failure to deliver Products including (without limitation) the Customer’s costs of obtaining similar products from an alternative supplier.
3.7 Delays caused by the Customer: If the Customer fails to collect, or fails to accept any shipment of the Products or Delivery is delayed due to a failure by the Customer to provide any information or instructions reasonably requested by the Supplier, or a failure to deliver frames to the Supplier’s designated finishing services provider in a timely fashion, then the Supplier reserves the right to cancel the Order/terminate the Contract.
4. TITLE AND RISK
4.1 Risk of loss or damage to the Products will pass to the Customer on Delivery.
4.2 Title to the Products shall not pass to the Customer until all sums due or owing by the Customer to the Supplier have been paid in full.
5. REMOVING OR CHANGING PRODUCTS
5.1 The Supplier will be entitled at any time without liability to the Customer to cease to supply all or any Product or change the design, materials, mode of manufacture, specifications, production, packaging, labelling or any other element of any Product.
6. INSOLVENCY
6.1 If the Supplier, acting reasonably, has reason to believe the Customer has or will become insolvent or bankrupt (as the case may be) or ceases, or threatens to cease, to carry on business, then without prejudice to any other right or remedy available to the Supplier, the Supplier shall be entitled to cancel any Contract or suspend any further deliveries under a Contract without any liability to the Customer.
7. PRICE AND PAYMENT
7.1 The Customer will pay the price specified in the Contract (Price) or, if no price is quoted, the price set out in the Supplier’s price list as at the date of processing of the Customer’s order by Supplier. The Price will be payable in the currency specified in the invoice and is exclusive of value added tax (and any other applicable tax levied on the purchase of the Products).
7.2 The Customer will make all payments within thirty (30) days of the date of each invoice (Due Date). Time for payment will be of the essence. Payments will only be deemed received once the Supplier has received cleared funds.
7.3 All sums payable by the Customer will be paid free and clear of all deductions, or withholdings.
7.4 If the Customer fails to make any payment by the Due Date then:
a) the Customer will pay interest on the unpaid amount (and any associated costs incurred by the Supplier) at a rate of 2% per annum above the baserate of the Supplier’s receiving bank from time to time. Interest will accrue on a daily basis, from the Due Date until payment by the Customer and will be payable by the Customer on demand; and
b) the Supplier and its Group shall be entitled to suspend deliveryof all Products to the Customer until any outstanding amount has been paid in full.
7.5 The Prices offered under these Terms will apply only to the purchase of Products by the Customer. If the Customer acquires the business and assets of a third party (or the majority or entirety of shares in such third party), the third party shall only be entitled to order under these Terms with the Supplier’s prior written consent.
8. PRODUCT WARRANTY AND RETURNS POLICY
8.1 The Supplier’s product warranty is set out in the Appendix (SGV UK Product Warranty).
8.2 Products may only be returned (in addition to where they are recalled by the Supplier under Clause 9) at the Supplier’s discretion, and/or, in accordance with, the Supplier’s returns policy set out in the Appendix (Returns Policy).
8.3 Except as provided in the SGV UK Product Warranty and/or expressly agreed by the Supplier in writing, the Supplier makes no other warranty, express or implied, as to the Products, and specifically disclaims all other warranties including, without limitation, any implied warranties of merchantability and fitness for a particular purpose.
8.4 Any claim under the SGV UK Product Warranty will not entitle the Customer to cancel or refuse Delivery of or payment for any other Contract, delivery or instalment.
9. SAFETY AND PRODUCT RECALL
9.1 The Customer will:
a) comply at all times with, and will refer its employees, customers and/or end usersto, any Product information, instructions or guidelines provided by the Supplier concerning storage, application, handling, treatment, maintenance and use of the The Supplier will not be liable to the Customer for any failure to store or otherwise handle the Products in accordance with information, instructions or guidelines provided by the Supplier; and
b) not modify or in any way interfere with Products (including by opening, tampering with, splitting up, re-packaging Products oraltering any labelling (except with the Supplier’s express written instructions).
9.2 Complaints Process: The Customer will immediately notify the Supplier by email to customersupport@sightglassvision.com of any complaints or other reports concerning the Products and will comply with all instructions from the Supplier regarding such complaints or reports. Any notification to a competent authority as a result of a quality or safety issue relating to Products (including any serious incident or incident) will be made by the Supplier, except where the Customer does so in accordance with explicit written instructions from the Supplier.
9.3 Recall Process: The Supplier may at its sole discretion:
a) recall any Products already sold to the Customer or its customers (and either refund or credit the Price paid or replace the Products with the same or substantially similar products, at Supplier’s discretion); or
b) issue a notice to the Customer about the manner and use of any Product already sold to the Customer or its customers;
and in each case, the Customer will fully and promptly cooperate with the instructions of the Supplier in the notice. The Customer will only initiate a recall with its customers or any end users where it is acting on the express written instructions of the Supplier.
10. INTELLECTUAL PROPERTY RIGHTS
10.1 All IPR in or arising out of or in connection with the Products will be owned by the Supplier or its Group.
10.2 The Supplier grants to the Customer a non- exclusive, non-transferable, non-sublicensable, revocable right to use the Supplier’s copyright, name and trade marks, subject to the Customer only using approved sales, product and marketing materials provided by Supplier. In addition, Customer may use Supplier’s trade marks in sales literature and in brochures for the promotion of Products in accordance with these Terms and any brand guidelines made available by the Supplier.
10.3 Except as authorised in these Terms, the Customer will not use, apply to register or allow or encourage others to use or apply to register any of the Trade Marks or any other name or trade mark similar to those of the Supplier, its Group and/or the Products.
10.4 The Customer will not, without the Supplier’s prior written consent:
a) alter, add to, deface or remove inany manner:
(i) any packaging or labelling of the Products; and/or
(ii) the Trade Marks or any other name whether attached or affixed to the Products or their packaging or labelling;
b) use, in relation to the Products, any trade marks other than the Trade Marks; or
c) useor register domain names that include the Trade
10.5 The Customer will promptly notify the Supplier of any actual, threatened or suspected infringement of IPR coming to its notice.
11. INDEMNITY
11.1 The Customer will indemnify the Supplier, the Supplier’s Group and their respective directors, officers, employees, sub-contractors and agents (the Supplier Indemnified Parties) against any and all claims, liability, damages, losses, fines, penalties, expenses and costs (including legal costs on a full indemnity basis) that the Supplier Indemnified Parties sustain or incur as a result, directly or indirectly, of any action, claim or proceeding that arises from a breach by the Customer of its obligations under Clauses 2.1e),, 9, 10 or 14.
12. CONFIDENTIALITY
12.1 Each Party (the receiving party) will keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to it by the other Party (the disclosing party), its employees, agents or subcontractors, and any other confidential information concerning the disclosing party’s business, products and/or services which the receiving party may obtain. The receiving party will only disclose such confidential information to those of its employees, agents or subcontractors who need to know it for the purpose of performing the receiving party’s obligations under the Contract, and shall ensure that such employees, agents or subcontractors comply with the obligations set out in this Clause as though they were a party to the Contract. The receiving party may also disclose such of the disclosing party’s confidential information as is required by law, any governmental or regulatory authority or by a court of competent jurisdiction.
13. LIMITATION OF LIABILITY
13.1 Nothing in these Terms will limit or exclude any liability which cannot legally be limited or excluded, including but not limited to liability for:
a) death or personal injury caused by negligence;
b) fraud or fraudulent misrepresentation; or
c) breach of terms implied by section 12 of the Sale of Goods Act 1979(or section 12 of the Sale of Goods Act 1893 (Ireland) (as amended).
13.2 Subject to Clause 13.1:
a) the Supplier will not be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any Contract or these Terms;
b) except as expressly set out in these Terms, allother conditions, warranties or other terms which might be implied or incorporated into these Terms or a Contract, whether by statute, common law or otherwise, including implied conditions, warranties or other terms as to satisfactory quality, fitness for purpose or the use of reasonable care and skill are excluded; and
c) the Supplier’s total aggregate liability to the Customer in respect ofall other losses arising under, or in connection with, a Contract, whether in contract, tort (including negligence), or otherwise, and including (without limitation) loss of data or data breaches, shall in no circumstances exceed the Price of the Products paid or to be paid under the
14. DATA PROTECTION
14.1 The Parties share the opinion that for the purposes of Data Protection Law and in connection with these Terms:
a) the Customer and the Supplier are independent controllers of personal data collected by the Customer and provided to the Supplier under Clauses 2.1c) and 9 (or as part of the Order process), and the transfer of that data will be on a controller to controller basis; and
b) the Supplier will bethe processor of the Customer (as controller) for any personal data of an end user received from the Customer and processed by the Supplier to deliver the Products directly to those end users (where applicable) or allow the Customer to identify an Order (Customer Personal Data).
A detailed description of the data processing activities, including the Customer Personal Data concerned, is set out below:
| Detail | Description |
|---|---|
| Subject matter, nature and purpose of the Personal Data processing: |
Subject Matter: Processing of Customer Personal Data to the extent necessary for the delivery of the Products to the end user or the Customer; and aggregation / anonymisation of Customer Personal Data by the Supplier to perform analytics, including to improve the delivery services to end users. Nature: Processing activities including acquiring, processing, storing, aggregating, anonymising and analysing will be undertaken by the Supplier. |
| Detail | Description |
|---|---|
| Purpose: To enable the delivery of the Products to end users by Customer, for the Customer’s and/or the Supplier’s identification of orders, or to address product warranty queries. |
|
| Duration of the Personal Data processing: | For the term of the relevant Contract or as provided under these Terms. |
| The type of Personal Data processed: | Identifying data including titles, first name and surname.
Information regarding the end user’s ophthalmic health (including optical prescription and optical products used). |
| The categories of data subject: | The end users who purchase the Products from the Customer. |
14.2 The Customer shall ensure that:
a) all personal data disclosed or transferred to, or accessed by, the Supplier from the Customer is accurate and up-to-date; and
b) all fair processing notices have been given, and (as applicable) all necessary consents have been obtained by the Customer, in accordance with Data Protection Law, to allow the Customer to disclose any personal data to the Supplier as envisaged under these Terms.
14.3 The Customer and Supplier each agree to comply with their obligations under Data Protection Law with respect to the processing of personal data under or in connection with these Terms.
14.4 If a Party receives any complaint, notice or communication which relates to any actual or alleged non-compliance with Data Protection Law with respect to the processing of personal data under or in connection with these Terms, that Party shall without undue delay notify the other Party in writing and the Parties shall cooperate with one another to resolve the same.
14.5 Where the Supplier acts as a processor of the Customer (as contemplated by Clause 14.1b), the Supplier shall:
a) only process the Customer Personal Data on the documented instructions of the Customer to perform its obligations under these Terms, save that the Supplier may process the Customer Personal Data if required to do so by any law to which the Supplier is subject and, in such a case, the Supplier shall (to the extent permitted by European law) inform the Customer of that legal requirement. Without prejudice to this Clause 14.5 a) the Supplier (and/or its Group) shall be permitted to use aggregated / anonymised Customer Personal Data for its own lawfully permitted purposes;
b) be permitted to process Customer Personal Data in accordance with these Terms outside the Permitted Area, if the requirements of Article 44 to 48 of the GDPR are met or if an exception pursuant to Article 49 of the GDPR applies;
c) immediately inform the Customer if, in the Supplier’s opinion, the Customer’s instruction breaches Data Protection Law;
d) at the request of theCustomer (and at the Customer’s expense), provide to the Customer such reasonable assistance as is contemplated by Article 28(3)(e) and (f) of the GDPR;
e) ensure that appropriate technical and organisational measures are in place to safeguard against the unauthorised or unlawful processing of the Customer Personal Data and against accidental loss or destruction of, or damage to, the Customer Personal Data and such measures shall, at a minimum, meet the requirements of Article 32 of the GDPR;
f) ensure that any of its personnel who are authorised to process the Customer Personal Data are bound by a duty of confidence to maintain the confidentiality of the Customer Personal Data;
g) on conclusion of the Customer Personal Data processing activities contemplated by these Terms, the Supplier will (as directed by the Customer) securely return or securely destroy the Customer Personal Data and all copies held by or on behalf of the Supplier, unless the Supplier is required to keep such Customer Personal Data for its compliance with applicable law; and
h) provide the Customer with all information reasonably requested to demonstrate compliance with this Clause 14 and allow for audits by the Customer or the Customer’s designated Any costs and expenses incurred by the Supplier in assisting the Customer with each audit shall be borne by the Customer.
14.6 The Customer consents to the Supplier appointing third-party processors of Customer Personal Data. The Supplier shall inform the Customer of any intended changes concerning the addition or replacement of other third-party processors, thereby giving the Customer the opportunity to object to such changes. The Supplier confirms that it has entered or (as the case may be) will enter with the third-party processor into a written agreement providing equivalent protection to the Customer Personal Data. The Supplier shall remain responsible for the acts and omissions of its sub-processors.
15. FORCE MAJEURE
15.1 The Supplier will not be in breach of these Terms or liable for delay in performing, or failure to perform, any of its obligations under a Contract if such delay or failure results from events, circumstances or causes beyond its reasonable control (Force Majeure Event). In such circumstances the Supplier reserves the right to suspend its delivery obligations, extend the Lead Time, or cancel the Contract.
15.2 If the Supplier is prevented from performing its obligations under a Contract due to a Force Majeure Event for ninety (90) days or more, then the Customer may cancel the Contract.
16. ANTI-BRIBERY
16.1 Each Party will comply with its obligations under the Bribery Act 2010, the Foreign Corrupt Practices Act 1977 and the Criminal Justice (Corruption Offences) Act 2018 and any other applicable anti-corruption laws, regulations and requirements (if any) and, in any event, will not act in such a way which may breach the other Party’s responsibilities under the Bribery Act 2010, the Foreign Corrupt Practices Act 1977 or the Criminal Justice (Corruption Offences) Act 2018 and any other applicable anti-corruption laws, regulations and requirements. The Customer shall comply with the Supplier’s anti-bribery corruption policy as notified to the Customer from time to time.
17. GENERAL
17.1 If the Customer receives any communication from a competent authority or regulator which relates to the Products or these Terms, then, to the extent permitted to do so, the Customer will immediately notify the Supplier in writing and provide a copy of the same.
17.2 These Terms and each Contract made under them is between the Supplier and the Customer and shall not, and cannot, be assigned (or otherwise transferred) by the Customer without the Supplier’s prior written consent.
17.3 Any notice to either Party under these Terms or any Contract will be in writing, in English and addressed to the Party at its registered office (if it is a company) or its principal place of business ( in any other case ), and will be delivered personally, sent by pre-paid first class post or commercial courier. The provisions of this Clause will not apply in relation to communications between the Parties which may be sent by email.
17.4 Nothing in these Terms will confer upon any third party any right or benefit, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
17.5 No failure or delay by either Party in enforcing or exercising any right or remedy under these Terms or by law will constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy will prevent or restrict the further exercise of that or any other right or remedy. No waiver or discharge of any kind will be valid unless in writing and signed by an authorised representative of the relevant Party.
17.6 If a court of competent jurisdiction or other competent body decides that any provision of these Terms is void or otherwise unenforceable but would be valid and enforceable if appropriately modified then such provision will apply with the minimum modification necessary to make it valid and enforceable. If such a provision cannot be so modified, the provisions invalidity or unenforceability will not affect or impair the validity or legal effect of any other provision of these Terms.
17.7 Nothing in these Terms is intended to create a joint venture, agency relationship or partnership between the Parties. Except as expressly authorised in these Terms, neither Party has any authority to, and will not act, make representations or contract on behalf of the other Party.
17.8 Except in the case of fraud or fraudulent misrepresentation:
a) each Contract (incorporating these Terms) sets out the entire agreement between the Parties and supersedes all prior representations, agreements, negotiations or understandings between them relating to the subject matter of that Contract including, without limitation, the Products supplied or to be supplied to the Customer; and
b) the Customer acknowledges that, in entering into any Contract, it has not relied on any statement, representation, assurance or warranty other than those expressly set out in these Terms.
17.9 Law and jurisdiction: Each Contract made under these Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed with the laws of England and Wales to the exclusion of the United Nations Convention on Contracts for the International Sales of Goods. Each Party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and each Contract made under them, their subject matter or formation (including non-contractual disputes or claims).
Last updated 5th June 2025.
RETURNS POLICY
For DOT® spectacle lenses ordered directly from SGV UK.
SGV UK Product Warranty
DOT® spectacle lenses shall be free from material defects in workmanship and materials for a period of two (2) years from the date of original purchase by the eye care professional/optical retailer (“Warranty Period”). In the event of a covered defect arising during the Warranty Period, SGV UK shall, at its sole discretion, replace the defective lenses free of charge (including finishing services and postage/shipping costs).
This warranty does not cover:
a. Normal wear and tear
b. Eye care professional/optical retailer errors
c. Repair or replacement of the frames
d. Damage arising due to improper use, accidental damage, or abnormal or unsuitable storage conditions.
If a patient’s prescription evolves in one or both eyes by -0.50D SER or more within 12 months from the date of invoice/purchase by the patient, SGV UK will provide a one-time replacement of both DOT spectacle lenses free of charge (inc. finishing services as applicable, and the cost of shipping the replacement lenses) in the patient’s revised prescription. This warranty will not renew once the replacement DOT spectacle lenses have been supplied. This warranty does not cover frames. The patient may at their discretion supply their own frames at their own cost and risk.
Conditions:
To qualify for replacement under this warranty, the patient must:
SGV UK recognises that adaptation to myopia management lenses may vary among users. If your patient is unable to adapt to DOT® spectacle lenses within forty-five (45) days of receiving the lenses from your practice, due to visual discomfort or adaptation issues, SGV UK will issue a credit to your practice for the price your practice paid SGV UK for the applicable DOT® spectacle lenses, subject to the terms of SGV UK’s Returns Policy.
The above SGV Product Warranty is issued in addition to and not in substitution for a consumer’s statutory rights relating to faulty or misdescribed goods or services.
Please note that our products are not available for sale or distribution in every country in the world.
Our products are not available for sale in the U.S.